About [Sending]・[Payment] of your purchased products

[Sending]

For the domestic of Japan,the freight charges is uniformly ￥500 jpy (including tax)（※Shop Front Payment Only Cash has no freight charges.）For the domestic of Japan,The freight charges is free by the purchase beyond ￥10,000jpy(including tax).（※Japan outside is inapplicable.）To the domestic of Japan,we send your purchased products by the home personal delivery service with tracking system,in which one(no choice) of Japan Post Co., Ltd. 　・　YAMATO TRANSPORT CO., LTD. 　・　SAGAWA EXPRESS CO., LTD. . We announce you tracking number by e-mail after the completion of shipping products.

For the outside of Japan,The freight charges(tax-free) is as follows.

Area	Freight charges(tax-free)
Asia (except Japan)	￥1,500（jpy）
Oceania	￥2,000（jpy）
North America	￥2,000（jpy）
Central America	￥2,000（jpy）
Middle and Near East	￥2,000（jpy）
Europe	￥2,500（jpy）
South America	￥3,000（jpy）
Africa	￥3,000（jpy）

To the outside of Japan, a consumption tax is not added.The price is tax free.We send your purchased products by EMS of Japan Post Co., Ltd..We announce you tracking number by e-mail after the completion of shipping products.

［Payment］

Payment methods except Shop Front Payment Only Cash is any one of the methods as follows.
・Credit Card （pre paid）
・Bank Transfer（pre paid）
・Japan Post Bank Wire transfer（pre paid）
（※Please burden bank transfer fee at your expense.）
However you cannot use above Bank Transfer and Japan Post Bank Wire transfer in case of the order from the outside of Japan.
We will send to you your purchased products within 3 business days after our confirmation of your payment.
The date of receipt is our confirmation date of your payment and the receipt will be enclosed the delivery goods.
Shop Front Payment Only Cash is available at the Wafu Colle's shop KOBE Coffee international.（You can take your purchased product after you pay cash at the shop.）
In any above payment method,please pay within 10 business days after your order.
（※If 10 business days have passed after your order,we will recognize that your order has been cancelled.）

If you want to pay by Credit Card or Bitcoin,we will send you invoice by e-mail after confirmation your order,then please pay by credit card within 10 business days following the invoice.
（※If 10 business days have passed after your order,we will recognize that your order has been cancelled.）

If you want to pay by Bank Transfer,please bank transfer to any one of our bank accounts as follows within 10 business days.（※Please burden bank transfer fee at your expense.）
（※If 10 business days have passed after your order,we will recognize that your order has been cancelled.）
※We are sorry that you cannot use Bank Transfer in case of the order from the outside of Japan.

【Our bank account(only in Japanese)】

If you want to pay by Japan Post Bank Wire transfer,please bank wire transfer to our Japan Post Bank account as follows within 10 business days.（※Please burden bank transfer fee at your expense.）
（※If 10 business days have passed after your order,we will recognize that your order has been cancelled.）
※We are sorry that you cannot use Japan Post Bank Wire Transfer in case of the order from the outside of Japan.

【Our Japan Post Bank account(only in Japanese)】

If you want to pay by Shop Front Payment Only Cash,it is available at the Wafu Colle's shopKOBE Coffee international.please come to our shop and pay by cash within 10 business days after your order.（You can take your purchased product after you pay cash at the shop.）
（※If 10 business days have passed after your order,we will recognize that your order has been cancelled.）

About [Exchange]・[Return]・[Cancellation]

Because all of our products are one-off handmade,so we do not accept customer requests for returns basically.
When receiving goods different from your order,we will ship off correct goods immediately,so we are sorry to bother you,but please contact to us as follows.

[Exchange]
In case of receiving goods different from your order
Please contact to us 【the incorrect order goods (the order number and item code)】from inquiry form.
Then we are sorry to bother you,but please send back the incorrect goods by cash-on-delivery to the address as follows only if we should take liability for the return.
KOBE Coffee international
〒650-0041 17-4-E102,Shinko-cho,Chuoh-ku,Kobe-shi,Hyogo,Japan
TEL ＋81-78-381-5914
We will ship off correct goods within 2 business days after return arrival confirmation of goods.

[Return]
When receiving defective products by our mistake,we will accept return and repayment,so please contact to us as follows.
In case of defective product return
Within 10 days after arrival of goods, please contact to us 【defective product return (the order number and item code)】from inquiry form.
Then we are sorry to bother you,but please send back the defective product by cash-on-delivery to the address as follows only if we should take liability for the return.
KOBE Coffee international
〒650-0041 17-4-E102,Shinko-cho,Chuoh-ku,Kobe-shi,Hyogo,Japan
TEL ＋81-78-381-5914
We will transfer to your designated account within 3 business days after return arrival confirmation of goods.

[Cancellation]
After shipping off of goods from us,the order cannot be cancelled.
In case of order cancellation
In case of order cancellation by customer requests before shipping off of goods,please contact to us 【order cancellation(the order number and item code)】 from inquiry form. When having paid to us already,we will repay to you by transferring,but when a transfer fee occurs,we are sorry to make it a customer burden.